OLIN e-Publishing Company General Information And Policies Page
OLIN e-PUBLISHING COMPANY

General Information

And Policies Page



         

Refund Request Instructions:

To request a refund of a recent purchase, (within thirty (30) days since purchase) please click here and use the e-mail form provided while adding 'Refund Request' in the text message box. The more information you can provide the faster we can process your request. We ask that you afford us up to three (3) business days to process your request. We normally are able to process e-mail in a much shorter time, however if you do not hear back from us within the allotted time frame, please re-contact us. Understand that this would point to an error of some type and not a lack of concern on our part. Lastly, the only conditions that would delay a rapid refund would be that funds have not cleared the banks involved. Once the funds have cleared, a refund will be immediately processed and posted to your bank account. If you still have questions or concerns regarding a refund, please don't hesitate to explain them in detail within the text message box in your e-mail to us via our customer service department.


You may wish to also check to see if a live customer service operator
is available by clicking the box below.

Live chat by Boldchat
Live chat by Boldchat

If not, click here to send a "Live Operator Assistance Request" e-mail, and we will attempt a live contact with you asap. Tell us how long you plan to be in our ebookstore and available for live chat, somewhere in the body of the email. Thank you, and sorry if we missed you.



OLIN'S Detailed Privacy Policy :

You may read our painfully long and detailed privacy policy by clicking here. However, we warned you, this is the real detailed, legal version.



Instant Delivery Downloads :
Instant Delivery Download

This term refers to the method we use to transfer our products to our customers. Once one works through the payment process they are directed to a special order fulfilment page. Clicking on the links there begins the download process. This is much easier to do then it is to explain. As usual with OLIN one simply follows a set of 'step-by-step' instructions to begin downloading their purchase(s). We strive to make the entire purchasing experience with us 'painlessly uncomplicated'. Absolutely no computer mastery is needed. If you have further questions, concerns or suggestions, please contact us via customer service. The key point to 'instant delivery downloads' is that our customers need not wait weeks (6 to 8 appears to be the average) to begin enjoying their purchase(s). They can also be certain that the the posted price is the final price. No shipping and/or handling charges as well as 'other' fees! It's not only enjoyable, secure and instantly driven to do business with OLIN, it's always the least expensive method as well! We guarantee it!



Virus FREE Safety Guarantee :

All offerings from OLIN, e-books, e-reports as well as software have been tested, multiple times, to be virus free, using the lastest of virus definitions. However, redundant, we do scan through several leading virus software manufactures programs. This way we can assure you of virus/spyware free products.



Terminology:

If you're a new-comer to computers and the internet, you're probably amazed at the terms thrown around so freely. It's easy to feel like an outsider and overwhelmed at times. At OLIN'S we attempt to explain the different terms we use so freely, however, if we are unclear at times, please bring it to our attention. Even we are guilty of coining the term e-bip. This stands for 'Electronic Bundled Information Package'. This refers to multiple e-books grouped together to form a package on a certain subject. Some of the other more popular terms we use are, zip file which is a term that means to compress a file and 'zip' it up for quicker downloading. The file extensions LIT, PDF, TXT and DOC notify the computer as to what type of reader software should be used in order for a user to read it like a book. We favor LIT, which is for 'MicroSoft Reader', although PDF, which means 'portable document file', is more functional because it can be read by PC users as well as non-MicroSoft systems such as Macintosh. Once one begins to use these programs, the terms will begin to make more sense. Until then, if you get lost just use the e-mail form to drop us a quick note here.



Copyright Status:

OLIN e-Publishing Company has amassed a large library of e-books, e-reports and software from a variety of sources. Be it known by all, that some of our offerings fall under the category of 'public domain' while others are owned either by the author or the publishing company of that work. Others remain in the copyrighted category that we own the right to either 'give away'(distribution) or to resell that offering. Lastly, some works fall under the 'special' category and consist of resell and/or distribution rights within a 'special' set of circumstances/consideration or under 'special' time frame considerations. It is to also be understood that OLIN e-Publishing Company will not sell, resell or distribute any works that we don't own the appropriate rights to. When we include works in a package, that said package may contain writings owned by others as well as writings we own either distribution or resell rights to. In these cases it is to be understood that we are not charging for writings that we do not own rights to, but rather are including them as a FREE gift or incentive with works we do own rights to. In any case, if one discovers the misuse of a particular work, or that we have been erroneous in any classification or categorization of a specific work, we would hope they would bring it to our attention so we may rectify the situation at once. Please contact us here to report these types of situations. Please consult the vast amount of information found on the 'about e-books' page about copyrights and the like, by clicking here.



OLIN'S Member's Only Library:

We truly hope our customers see the 'Member's Only' library for the BONUS it is. While we are still adding to the library, there is an incredible variety of 'top-shelf' quality e-books available for FREE downloading. We intend to have well over 500 offerings soon! These are works of writing that fall under the heading of 'public domain' as regards to copyrights and so on. A small number fall under 'special' copyright status, either way, users need not fear that they are breaking any copyright laws or being unethical in anyway. One can create an incredible library for themselves and their families within a short period of time. We reign no conditions as to how many a user may download and so on. We want users to enjoy themselves and download as many as they wish. Yes, it has been brought to our attention that some of the bigger online bookstore as well as other e-book sites are actually charging for the very same e-books we offer in the 'Member's Only' library for FREE. All one has to do is visit one of the larger bookstore and type in the title of one of our e-books in their search box to see how much they are charging, and if they are charging for it. We find ourselves doing that from time to time just to gloat! Regardless as to who and for what amount anyone is charging, our 'Member's Only' library will remain FREE of charge for our customers. Because of our liberal refund policy it is possible for some people to have access to the library even though they have returned their purchase and recieved a refund. We can't inconvenience our paying customers for this small few. However, we do plan to regularly change the password to help in correcting this situation. If our customers will help in keeping the library for 'Member's Only' by not distributing the password to friends and/or relatives outside their homes, we will have enough bandwidth and resources to continue offering this bonus incentive. Again, we invite you to read the 'terms of use' legal notification and how you as a customer (i.e. USER) are bound to specific responsibilities in regards to the 'Member's-Only' Library, found on the 'about e-books' page or by simply clicking here.



Search OLIN And Our FREE For All Links Page:

From time to time one may need to re-locate a particular title. We have teamed up with Pico Search Engine to regularly index our sites. All one has to do is visit the search page here, and type in any keyword. We also have added a 'search the web' engine for your convenience on the same page. Understanding how handy it can be to sell things that are occupying the garage and attic, we have installed a 'Free For All Link' page for our users. Please use it as often as you wish. We hope it will be profitable for you. We offer this as a benefit to our customers and hope they can in turn recommend our site to their friends and relatives. One word of caution though, we suggest you visit the 'FFA' page without the kids present, just in case some less-than-desirable 'person' has posted some offensive link. We will attempt to monitor this as best we can, however, we know sometimes things will slip pass us. If you have any questions, concerns or suggestions about these two services or anything else, please contact us.



Contacting Us:

We hope we have created a comfortable environment, in which our customers feel free to contact us, even if certain issues may not seem important enough. We will never think a question is too simple or 'silly'. If you have a question then it isn't 'silly' or less than important, please contact us. For general questions and to request refunds, contact us here. For customer service issues please use this address . You may even personally contact me directly at this address . If you feel more comfortable sending us a FAX message, or a FAX order, you may do so at 303-697-5705 . If you are a webmaster and wish to link to our site you may find more information and resources to do so at this address.

Contact One Of Our Friendly Customer Service Representatives     We Want To Publish Your Book

Thank You For Visiting Our Site. We Hope To Be Able To Call You Customer, Very Soon And For A Very Long Time !



© Copyright 2008, OLIN e-Publishing Company, Denver Colorado

All Rights Reserved WorldWide.
Email Contact: Customer Service C/O OLIN e-Publishing Company
303-697-5705 (Secure FAX Order Line)